AECOM Work Control Dispatcher in Springfield, Virginia

Business Line Government

Position Title Work Control Dispatcher

United States of America - Virginia


Job Summary

AECOM has an opportunity for a Work Control Dispatcher at our Springfield, VA office.

The selected candidate will:

  • Receive work orders for repairs, routes work orders for services, and prepares work schedules and reports as requested by supervisor.

  • Receive, record and distribute work orders to service crews upon customer's requests for service on facilities and equipment. Perform reconciliation of inventories.

  • Record information, such as name, address, location, equipment to be repaired, or service to be rendered.

  • Prepare work order and distribute to customer, service crew and/or craft supervisor.

  • Schedule service call and dispatch service crew via telephone or radio.

  • As function of Customer Service, notify customer of actions being taken and follow up to ensure satisfactory performance of services.

  • Maintain detailed records of service calls, work orders, and metric data.

  • Dispatch orders; coordinate with other dispatchers, departments and customers to relay messages and special instructions to mobile crews, using telephone and radio.

  • Identify emergency issues and notify customers and management in timely manner.

  • Coordinate timely response to alarms and emergency calls. Assist customers in dealing with emergency situations.

  • Conduct daily Quality Control checks on all work order entries.

  • Maintain, coordinate and annotate all updates, delays, progress notes and reschedules using computerized Maintenance Management System..

  • Provide monthly reports on work order statistical issues as requested by management.

  • May provide IDIQ support and assistance.

  • Maintain data quality and maintain Technical Reference Library.

Perform all other position related duties as assigned or requested.

Minimum Requirements

  • High school diploma or equivalent; at least one year of job-related experience including experience operating software programs.

  • Must have computer, reading, writing, verbal and comprehension skills.

  • Requires an active TS/SCI security clearance.

  • Must be able to speak, read, write and understand English.

Preferred Qualifications

  • CMMS experience preferred (ARCHIBUS).

  • Microsoft Office experience preferred.

What We Offer

AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow. AECOM is an Equal Opportunity Employer.

At AECOM, employee's safety and security are our top Safeguarding core value. All employees are expected to set the highest level of safety expectation in their work, display the highest level of safe behavior, and actively participate in AECOM's Safety For Life Program. SH&E is a part of our company culture and participation is required for all employees.

NOTICE TO THIRD PARTY AGENCIES: Please note that AECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, AECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, AECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of AECOM.

Job Category Program and Project Management

Business Group Management Services Group (MS)

Country United States of America

Position Status Full-Time

Requisition/Vacancy No. 184111BR

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.